Shelter Support Worker Certificate

This Shelter Support Worker Certificate Program provides students with the training necessary to become professional frontline shelter staff in Canada who can effectively and respectfully deliver services in one of the most challenging service environments. Its purposes are:
To provide shelter staff with a uniform standard of training.
To support students’ professional development by providing basic skills training in a systematic and effective way.
To help shelter staff improve customer service skills, so that shelter clients may have the best shelter experience possible.
To ensure that workers are equipped to ensure that homeless people will access services and housing to help them exit shelter system.
To ensure that shelter staff treat clients with a high standard of dignity, safety, service quality, and respect.
To provide shelter management with training and information resources within the community.