Additional information
| Province | Ontario |
|---|---|
| Colleges | Academy of Learning, AOL Hamilton |
| Program Categories | IT |
| Program Duration | 50 Weeks |
| Program Intakes | Every Monday |
| Class Type | Hybrid |
| Funding | OSAP |
PC Support Specialist Diploma
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The PC Support Specialist Diploma program prepares students to effectively manage the problems they may encounter when supporting personal computers in an office environment. It provides in-depth knowledge of both computer hardware and software. Students gain experience by performing hardware configuration-related activities. The program prepares students for the following industry certification exams: CompTIA A+, CompTIA Network+, CompTIA Server+.
The PC Support Specialist Diploma program prepares students to effectively manage the problems they may encounter when supporting personal computers in an office environment. It provides in-depth knowledge of both computer hardware and software. Students gain experience by performing hardware configuration-related activities. The program prepares students for the following industry certification exams: CompTIA A+, CompTIA Network+, CompTIA Server+.
Successful student may choose to progress to advanced qualifications such as MCSA, MCSE or MCITP.
Admissions Requirements
Grade 12 or equivalent or mature student status and a passing grade on the admissions test.
Objectives
The necessary skills to provide technical support to end users within a small to medium size office.
The ability to troubleshoot hardware and software problems.
An understanding of how to replace and install new computer hardware.
The knowledge to support all aspects of computer software applications and operating systems.
Career Opportunties
Help Desk Technician
User Support Technician
Call Centre Agent ? Technical Support
Hardware Installation Technician
Computer Help Desk Supervisor
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