IT Support with Software Quality Assurance

The IT Support with Software QA diploma program will equip students with the practical skills required for a real-time work environment. Students will learn to support end user and team members per ITIL standards in organizations utilizing a range of applications, including Oracle, SAP, and Salesforce, in addition to regular local-area networks (LANs), PC hardware, and operating systems (Oss). Students will learn to identify, troubleshoot, and resolve issues encountered by end users in performing their duties, including local-area (LAN) and wide-area networks (WAN) issues, and access/support to office applications and desktop OSs. Students will learn tools and techniques to aid organizations and decision-makers in the technical design, implementation, and support of all network and application solutions, including initial server access throughout the entire lifecycle per ITIL standards. Students will also gain the knowledge and skills needed to manage support-related aspects of IT infrastructure in various organizational settings

Program Notes

Program fees include student manuals and all other course materials. Financial assistance may be available to those who qualify.

Graduation requirements: In order to obtain a diploma, students must obtain an overall average of 75% or better, with no final course mark below 60%. Method of Delivery
Combination of

Integrated Learning System? training facilitated by Academy of Learning Career College facilitators
Instructor-led classroom learning