Customer Service & Information Clerk Diploma

The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today?s businesses.

Admissions Requirements
Grade 12 or equivalent. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

Career Opportunities
Careers which correspond to the skills learned include:

Library Clerk
Courtesy Receptionist
Complaint, Inquiries, or Information Clerk
Order and Payment Clerk
Customer Service Representative
Core Courses
Upon completion of the program the participant must demonstrate the following core competencies:

Keyboarding
Minimum 25 words per minute (WPM).
Operating Systems
Basic level of proficiency in a Windows operating system
Word Processing
Intermediate level of proficiency in Microsoft Word
Spreadsheets
Intermediate level of proficiency in Microsoft Excel
Database Management
Basic level of proficiency in Microsoft Access
Office Skills
Microsoft Outlook Level 1 and Office Simulations
Help Desk & Call Centre Skills
Call Centre Telephone Sales, Call Centre Equipment and Technology, and Team Dynamics and Personal Development
Business Skills
Business Math Skills and Applications, Business Verbal Communication, and Business English/Grammar
Job Readiness/Employability Skills Job Search & On-the-Job Training